03 Sep Home Hello Cleaner Review
Estimated reading time 4 and a half minutes
When a single mum is offered a free house clean in return for a bog review she does not turn it down! In fact, I was pretty excited after I was contacted by Home Hello for this free house clean, and was more than happy to write a review. I have 2 cats and a 19 month old so things can get very messy!
I followed the link sent to me to the Home Hello website. The booking process online is super simple, first entering your post code, and then choosing from the options in the drop down boxes like how many bedrooms, bathrooms and extras like oven, washing etc. I was then given a recommended time frame and and then asked if I had pets and would I be supplying the products. Then to the checkout after entering my contact details, date and time. Pricing starts from $25 per hour. I was then sent a confirmation email with details including my Home Hello cleaners name. The day before my clean was scheduled I was sent a courtesy text to say my appointed cleaner had some personal issues to attend to and a different person was coming. Fine with me 🙂
9.30am I had Ariel abd I dressed and ready to go for a walk. My appointed cleaner arrive right on time. Her name was Fantasia and she was super friendly. I could call her Fanta, and Ariel did a little dance of approval with Fanta’s warm greeting.
So once she got started Ariel and I went for our walk and when we returned she was just finishing. The house was super clean and I was super grateful. I tipped her with one of my lip balms and off she went.
The great thing about the process was all the business side of things was taken care of online. I contacted Carol afterwards to give her my report and ask her a few questions about the hiring criteria, since some people may not feel comfortable having a stranger come to their home. Here is what she had to say
What is the recruiting process for cleaners?
All our cleaners are required to have public liability insurance, police checks and at least 1 year of cleaning experience. Our 100 point rigorous recruitment process involves a face-to-face interview where we screen them through a series of behavioral and technical questions. If applicants are successful in the face-to-face interview, they are then sent on a cleaning trial where they will be further assessed on the quality of their clean. Once accepted, they are finally onboarded as a HomeHello professional and are ready to deliver an immaculate cleaning service to your doorstep.
On top of that, our cleaners are constantly rated by our clients after every booking. This provides constant feedback so HomeHello cleaning professionals are always improving their services.
How does our booking process work?
Our booking process is very simple and intuitive! We calculate how long your home will take to clean based on how many bedrooms and bathrooms it has, and charge a flat rate of $25/hr from there. You can choose to book one off, weekly, fortnightly or monthly. We also have an additional notes section at the end of our booking process, where you can enter specific instructions for your cleaner to follow.
All and all I was very happy with the service and would recommend them. For more info check out the site
Disclosure: Financial compensation was not received for this post. A home clean was gifted through Home Hello. As always, opinions expressed here are my own.